
Manage Conflict.
Defuse Disagreements.
Enhance Workplace Safety.
Workplace Conflict is inevitable.
What happens when it happens to you?
In today’s fast-paced, high-stakes world, conflict is not just inevitable—it is a statistical certainty. For organizations, the ability to navigate disagreements and defuse volatile situations is more than a soft skill; it’s a critical component of operational success, employee safety, and risk mitigation. Mike Gillette’s training programs offer actionable solutions to help individuals and teams respond to conflict with clarity, composure, and confidence.
Why Invest in Conflict Management Training?
The cost of unaddressed conflict extends beyond personal stress or disrupted workflows. It can lead to higher employee turnover, decreased productivity, damaged reputations, and, in extreme cases, legal liability. By equipping your team with proven strategies to manage conflict and de-escalate threats, your organization can:
Enhance
Workplace
Safety
Reduce the risk of incidents by teaching employees to identify and mitigate threats before they escalate.
Boost
Employee
ConfidencE
Empower your workforce with the tools to handle challenging situations effectively, minimizing fear and uncertainty.
Promote
Organizational
Resilience
Create a culture of preparedness and professionalism that builds trust among employees, clients, and stakeholders.
Protect
Your
Brand
Prevent public relations crises by ensuring conflicts are managed with professionalism and tact.
COURSE Overviews
Each program is specifically designed to address a critical area of conflict management, offering practical tools that translate into real-world effectiveness.
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Fear is a natural response, but how it’s managed can determine success or failure in high-pressure circumstances. The BRAVE program teaches participants to:
Recognize their fear baseline.
Regulate physiological responses under stress.
Accurately assess and verify threats before engaging.
This training transforms fear into a strategic asset, ensuring that individuals are prepared to make sound decisions in both professional and personal high-stakes situations.
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Early recognition of potential threats is essential for maintaining a safe environment. The WATCH program trains participants to:
Decode subtle cues in human behavior, including words, actions, and tone.
Analyze context and formulate hypotheses about potential risks.
This program is invaluable for teams in security, customer-facing roles, or any high-liability environment where proactive threat detection is crucial.
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De-escalation is an art and a science, and the CALM program equips participants with the skills to:
Clarify misunderstandings.
Align perspectives to find common ground.
Listen actively and mediate resolutions effectively.
These techniques are applicable to anyone, from customer service professionals to leadership teams, helping foster a culture of respect and resolution.
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Personal safety is a universal concern, and the SHIELD program empowers participants with:
Practical self defense techniques grounded in situational awareness.
Skills to evade threats and defend themselves if necessary.
Tailored for real-world scenarios, this program builds confidence and preparedness for everyday safety challenges.
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For those in law enforcement, corrections, or professional security roles, the SMART program provides:
Field-tested tactics for managing volatile individuals.
Restraint techniques that prioritize safety, effectiveness, and legal defensibility.
This program ensures responders can handle encounters professionally while minimizing risk and liability.
Why Choose Mike Gillette as Your Training Provider?
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Customizable for Your Needs
Programs can be tailored to your industry, team size, and specific challenges.
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Proven Methodology
Built on decades of practical experience and professional expertise.
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Immediate Impact
Equip your team with tools they can use from day one.
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Comprehensive Training Options
Choose standalone modules or create a custom training package that addresses your organization’s unique requirements.
Proven Expertise
With experience as an Army Paratrooper, Police Officer, SWAT Commander, Executive Bodyguard, Tactical Trainer, Threat Assessment Specialist, Counterterrorism Consultant, and University Faculty Member, Mike Gillette’s instructional background is without peer. His teaching expertise has prepared frontline responders, corporate teams and special operations personnel to handle high-pressure situations with skill and precision.
Whether your goal is to strengthen organizational effectiveness, minimize liability, or develop personal mastery, Mike’s tailored training programs deliver tangible results that improve safety, enhance communication, and optimize decision-making.
Summary Background of Mike Gillette
Military Service
1/325 Airborne Infantry Regiment: 82d Airborne Division | 1982-84
194th Long Range Surveillance Detachment (Airborne) | 1995-96
Law Enforcement
Marion, Iowa Police Department | 1989-98
Madrid, Iowa Police Department | 1998-2001
Law Enforcement Assignments: Patrol Officer, Field Training Officer, DARE Officer, Patrol Sergeant, SWAT Commander, Department Training Officer, and Chief of Police
Use-of-Force Instructor Credentials
Defensive Tactics (multiple), Active Countermeasures, Use-of-Force Simulations, Edged/Bladed Weapons Defense, Crisis Communications, Chemical Spray Weapons, Expandable Baton, Straight Baton, Side-Handle Baton, Riot Baton, Light/Sound Diversionary Devices, Chemical Munitions, Less-Lethal Munitions, Verbal De-Escalation, Pistol, Carbine, Shotgun, SWAT Tactics, Workplace Violence
Adjunct Instructor Assignments
Federal Bureau of Prisons, US Marshall’s Service, Drug Enforcement Administration, Federal Bureau of Investigation, US Air Force, US Army, and US Marine Corps
Other Positions Held
Director of Training: National Law Enforcement & Security Institute | 2001-04
Director of Training: Institute of Security Studies at the University of Nevada, Las Vegas | 2004-06
Director of Special Projects: Progressive F.O.R.C.E. Concepts | 2007-12
Accomplishments
Leading practitioner of mind and body power, with accomplishments documented by Guinness World Records and Ripley’s Believe It or Not!
Member of the Martial Arts Masters Hall-of-Fame
Developer of the “Psychology of Strength” Training Program sold in over 50 countries worldwide
Author of Rings of Power: Suspension-Based Strength Training
Author of Mind Boss: Using the Tenets of Tough Thinking to Take Charge of Your Thoughts and Transform Your Life
Former bodyguard for such clients as:
Bill Gates
Warren Buffet
Sylvester Stallone
Garth Brooks
George Lucas
Performance clinics and workshops for such groups as:
Cirque du Soleil
Disney
Microsoft
United Airlines
JW Marriott
USA Gymnastics
Television appearances on “Go Big Show” (TBS), “America’s Got Talent” (NBC), “Guinness World Records Unleashed” (TRU TV)
Black Belt Instructor Credentials in Jiu-Jitsu, Hapkido, and Kali-Silat
Ready to Build a Safer, More Confident Workplace?
Invest in your people, protect your organization, and prepare for the challenges of tomorrow. Contact Mike today to schedule a consultation or learn more about customized training options.